Shipping & Returns
Return & Exchange Policy
We appreciate your business and aim to provide you with a seamless shopping experience.
If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact our customer support team at
[customer support email or phone number].
​
​
Lost or Stolen Packages
Shipping
Processing: Allow 1-2 business days for order processing. No weekend/holiday processing.
Once processed, you will receive a shipping email with tracking info.
Unforeseen factors may cause delays. We apologize, Pure Melanin is not liable for any inconvenience via mail carrier.
​
Pure Melanin Skin is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly using the provided tracking information. If you encounter any issues with this process, our customer support team will be happy to assist you.